Case Management
How Our Case Management Actually Works
You know the drill. Sanctions alert here. Transaction flag there. Risk score update somewhere else. Your team's drowning in disconnected warnings, trying to piece together what's actually happening with each customer. We built this to fix that mess.
Everything Flows to One Place
Sanctions matches, transaction alerts, risk changes—they all land in the same system. No more hunting across platforms to understand what's happening.
The Full Customer Picture
When an alert triggers, the system automatically pulls everything: KYC data, risk scores, transaction history, previous investigations. One click, complete context.
Investigation That Makes Sense
Follow a clear process from alert to resolution. Collect evidence, add notes, track decisions—all in one workflow that auditors will actually understand.
goAML Reports Without the Headache
Generate SARs and STRs that comply with goAML requirements. The system fills in what it knows, you add the analysis, and it formats everything correctly.
Built for Real Compliance Teams
Whether you're investigating five cases a month or five hundred, you need a system that scales with you—not against you.
Connect Everything
Pull alerts from sanctions screening, transaction monitoring, and risk assessments into unified cases. See patterns across different alert types.
Track Every Decision
Complete audit trails show who did what, when, and why. When regulators come calling, you'll have answers in minutes, not days.
Configure Your Way
Set your own workflows, approval chains, and escalation rules. Because your compliance process is unique to your institution.
Measure What Matters
See how many cases you're closing, how fast you're investigating, and where bottlenecks happen. Real metrics to improve real processes.
Evidence Where You Need It
Attach documents, link transactions, add investigation notes. Everything stays with the case, organized and searchable.
Smart Case Assignment
High-risk cases go to senior investigators. Routine checks go to analysts. The system knows who should handle what, based on rules you set.
See It Work for Your Team
Find out how financial institutions like yours are turning alert chaos into investigation clarity.
Book a DemoCase Management & Investigation - FAQ
Case management solutions streamline AML investigations and compliance workflows, enabling efficient case handling from initial alert to final resolution.
Effective case management systems improve investigation efficiency, ensure consistency, and provide comprehensive audit trails for regulatory compliance.
Key features include:
We provide automated workflows for consistent case handling and escalation procedures, ensuring that cases are processed efficiently and consistently according to your policies.
We offer comprehensive investigation tools for evidence gathering and analysis, helping investigators collect, organize, and analyze information effectively.
Our collaboration platform includes team collaboration features for multi-stakeholder investigations, allowing different team members to work together on complex cases.
We offer advanced reporting and analytics for compliance monitoring and optimization, helping you track performance and identify areas for improvement.